Get real world advice and examples from successful online communities.

Length: 60 minutes

Cost: Free

Richard Millington is the founder of FeverBee Limited, an online community consultancy, where he also runs one of the world’s premier courses in professional community management. Richard's clients have included the United Nations, The Global Fund, Novartis, Oracle, OECD, BAE Systems, AMD and several youth & entertainment brands. Richard is also the author of Buzzing Communities and the Online Community Manifesto.

Find out what your company needs to create an online customer community that delivers measurable revenue results and cost savings - from social business strategy to community management tactics.

During this video, you will learn:

• Steps your company can take during the planning process to get a better ROI from your online customer community
• How to measure the return on investment of your customer community
• Tips for using data to adjust your online community to increase ROI

Learn how to avoid common mistakes that businesses make during the online community planning process that slow down their return on investment.